Download it once and read it on your kindle device, pc, phones or tablets. Vineet nayar born 1962 is an indian business executive, author and philanthropist. The hardcover of the employees first, customers second. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company. Vineet is an acknowledged management visionary and a radical thinker who architected.
Vineet nayar is former ceo of hcl technologies and founder of sampark foundation. In order to really grow, a company will need to make two changes. Vineet nayar has produced a summarized account of the turnaround he helped mastermind at hclt, a leading indian it company in this book. May 01, 2010 buy employees first, customers second. Vineet nayars employees first, customers second the.
Employees first, customers second corporate rebels. Vineet cofounded sampark foundation with his wife, anupama nayar, back in 2005. Vineet nayar founder and chairman sampark foundation. Feb 02, 2009 in february 2005, vineet nayar, ceo, hcl technologies announced a radical new philosophy, employee first, customer second efcs. In fact, as nayar explains, customers are the ultimate beneficiaries of efcs. Outsourcing is dead, and theres nothing innovative in cloud technology he wrote the book on a philosophy known as employees first, customer second. Vineet nayar is the former ceo of hcl technologies and founder of sampark foundation. Buy employees first, customer second book online at low. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by. Jun 08, 2010 one small idea can ignite a revolution just as a single matchstick can start a fire. Employees first, customers second beyond budgeting institute. Mar 12, 2020 more than 100,000 copies soldone small idea can ignite a revolution just as a single matchstick can start a fire. In our series looking at key insights from mustread books for hr leaders, we look at nayars advice from his bestselling book employees first, customers second.
One such idea, putting employees first and customers second, sparked a revolution at hcl technologies, the it services giant. Vineet argues that how it got to be one of the worlds largest it firms is by putting employees first and customers second. Employees first, customers second ebook by vineet nayar. Adopt the philosophy of employees first, customers second, and throw all of their weight behind it. I knew in my heart that we as leaders had done nothing to win the trust of our employees. Vineet nayar is chief executive officer of hcl technologies, the indiabased global information technology services company, and author of employees first, customers second. Vineet nayar is founder chairman of sampark foundation and former ceo of hcl technologies. Turning conventional management upside down harvard business press, june 2010. Employees first, customer second hardcover 8 june 2010 by nayar author 4. Jun 09, 2015 vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Born in 2005, the employees first, customers second. Vineet nayar keynote speakers bureau and speaking fees. Employees first, customers second vineet nayar tedxaix. Turning conventional management upside down, he describes how hclt successfully left behind outdated 20th century management practices and.
But to vineet nayar, customers and employees are more directly linked than conventional wisdom would suggest. Employees first structure in which management is accountable to employees, as well as the other way around. Vineet nayar speakers bureau and booking agent info. In this rather provocatively titled book employees first, customers second, vineet offers a very candid description of how he transformed a sleeping giant into one of indias leading and.
Vineet nayars new book describes his innovative and practical approach to. In this candid and personal account, vineet nayar hclts celebrated ceo. In 2005, vineet nayar became the leader of indian it and consulting. Turning conventional management upside down by nayar, vineet isbn.
He is also author of the highly acclaimed management book employees first, customers second. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value. The secret was to put employees first customers second, especially those in the value zone. Jun 08, 2010 vineet nayar s concept of employers first, customers second efcs could be misunderstood to mean that an organizations customers have secondary importance. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees. Discover book depositorys huge selection of vineet nayar books online. One such idea putting employees first and customers second sparked a revolution at hcl technologies, the it services giant. The employees first, customers second transformation journey. Vineet nayar is the former ceo of hcl technologies, and founder of sampark foundation. Why i put my employees ahead of my customers forbes. Mar, 20 it took just one small idea to ignite a revolution that would change an entire organization, its people, the industry and the world of business. One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it services giant.
Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency and trust and cultivate a culture for change. Sounds radical, but when he explains, it makes sense. Today, sampark foundation is transforming learning outcomes for 7 million children studying in 76,000 schools in uttarakhand, chhattisgarh, himachal pradesh, haryana, uttar pradesh and jharkhand. In this short, personable book, he explains efcss principles and how he put it to work. Vineet nayar i dont think it actually turns it on its head, it says the obvious. Employees first, customers second turning conventional management upside down by vineet nayar 2010 harvard business press, boston. Free shipping on due to covid19, orders may be delayed. Kelleher makes the same point in the remarks quoted earlier. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first. Use features like bookmarks, note taking and highlighting while reading employees first, customers second. Jun 18, 2010 vineet nayar is chief executive officer of hcl technologies, the indiabased global information technology services company, and author of employees first, customers second. Turning conventional management upside down harvard.
In 2005, vineet nayar became the leader of indian it and consulting company hcl technologies. Turning conventional management upside down kindle edition by nayar, vineet. As a result, 25,000 people looked up to him and waited for his direction. May 14, 2012 vineet argues that how it got to be one of the worlds largest it firms is by putting employees first and customers second. In this candid and personal account, vineet nayar, hclts celebrated ceo, recounts. Employees first, customers second vineet nayar bok. Vineet nayar, vice chairman and ceo of hcl technologies hclt, believes this must change. He relays in his book that you can tap into employee potential and generate better business results through three strategic steps. Vineet nayars employees first, customers second efcs is a first person ceo account of the transformation of their enterprise. Change its form into what nayar calls a highperformance team. Employees first, customers second book by vineet nayar. At hclt, vineet nayar adopted an employees first structure in which management is accountable to employees, as well as the other way around.
Oct 18, 2010 the idea of putting employees first and customers second might seem counterintuitive, especially when it is advocated by the ceo of a large global hightech enterprise. Employees first, customers second turning conventional management upside down book. Read employees first, customers second turning conventional management upside down by vineet nayar available from rakuten kobo. Employees first, customers second book chicago public. Vineet nayar describes how the transformation advanced through four phases. Turning conventional management upside down, which, so far, has sold over100,000 copies worldwide. Employee first customer second linkedin slideshare. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a. One small idea can ignite a revolution just as a single matchstick can start a fire.
While accounts of this sort often risk turning into an advertorial for the company or the ceo, in this case i would say the author managed to successfully thread the thin line and deliver content first, with the company itself remaining more in the background. Turning conventional management upside down by nayar, vineet. About speaker vineet nayar vineet nayar is walking into unchartered territory and scaling new heights. Nayar emphasizes the literal definition of that term. Everyday low prices and free delivery on eligible orders. Turning conventional management upside down which has sold over 100,000 copies worldwide. Jun 11, 2012 vineet nayars employees first mini book 1. Vineet nayars turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management.
He is also author of the highly acclaimed management book, employees first, customers second. Under vineets leadership, the innovative management practices at hcl technologies were taught as case studies at the harvard and london business school. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must more than 100,000 copies sold. In this candid and personal account, vineet nayarhclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the.
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